{"id":388,"date":"2021-08-06T17:50:24","date_gmt":"2021-08-06T21:50:24","guid":{"rendered":"https:\/\/www.altimatel.com\/content\/?page_id=388"},"modified":"2021-08-06T18:54:47","modified_gmt":"2021-08-06T22:54:47","slug":"account-support-2","status":"publish","type":"page","link":"https:\/\/www.altimatel.com\/content\/?page_id=388&lang=fr","title":{"rendered":"Account support"},"content":{"rendered":"\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"enter_addressbox\">\n                <div class=\"input-group\">\n                    <img src=\"\/web\/img\/support\/search_icon.png\" alt=\"\">\n                    <input id=\"search_value\" type=\"text\" placeholder=\"What are you looking for?\" value=\"\" lang=\"en\" >\n                    <a class=\"search_btn\" >Search<\/a>\n                <\/div>\n            <\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-text-align-left has-text-align-center wp-block-heading\">FAQ<\/h2>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<!-- faqs area start -->\n                <div class=\"faq_wrapper\">\n                    <div class=\"container position-relative\">\n\n                        \n                        <div class=\"row justify-content-center\">\n                                                        <div class=\"col-xl-8 col-lg-8\">\n                                <div class=\"accordion pt-15\" id=\"accordionExample\">\n                                                                            <div class=\"card mt_10\">\n                                            <div class=\"card-header\" id=\"headingOne\">\n                                                <button class=\"text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#faqcollapse0\" aria-expanded=\"false\" aria-controls=\"faqcollapse0\">How do I order Altima Telecom services? <\/button>\n                                            <\/div>\n                                            <div id=\"faqcollapse0\" class=\"collapse answer\" aria-labelledby=\"headingOne\" data-parent=\"#accordionExample\">\n                                                <div class=\"card-body\">\n                                                    <p>The best and fastest way to order any of our services is through our <a title=\"Shop Unlimited High Speed Internet, Home Phone, Security Services and TV Plans in Canada - Altima Telecom\" href=\"https:\/\/www.altimatel.com\/shop\" target=\"_blank\" rel=\"noopener noreferrer\">Web site<\/a>. You can also <a title=\"Find ways to contact Altima Telecom\" href=\"https:\/\/altimatel.com\/contact\/\">contact us<\/a> if you prefer to place your order through one of our representatives.<\/p>\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n                                                                            <div class=\"card mt_10\">\n                                            <div class=\"card-header\" id=\"headingOne\">\n                                                <button class=\"text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#faqcollapse1\" aria-expanded=\"false\" aria-controls=\"faqcollapse1\">Can I change my services?<\/button>\n                                            <\/div>\n                                            <div id=\"faqcollapse1\" class=\"collapse answer\" aria-labelledby=\"headingOne\" data-parent=\"#accordionExample\">\n                                                <div class=\"card-body\">\n                                                    <p>Yes, your new services will begin the following month. It\u2019s free to change telephone service (except changing a number) but you may need to pay a fee for changing Internet plans.<\/p>\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n                                                                            <div class=\"card mt_10\">\n                                            <div class=\"card-header\" id=\"headingOne\">\n                                                <button class=\"text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#faqcollapse2\" aria-expanded=\"false\" aria-controls=\"faqcollapse2\">How can I cancel my services? <\/button>\n                                            <\/div>\n                                            <div id=\"faqcollapse2\" class=\"collapse answer\" aria-labelledby=\"headingOne\" data-parent=\"#accordionExample\">\n                                                <div class=\"card-body\">\n                                                    <p>If you are on a <strong>month-to-month<\/strong> plan, you can <a title=\"Find ways to contact Altima Telecom\" href=\"https:\/\/altimatel.com\/contact\/\">contact us<\/a> anytime you want to cancel your services. To ensure your services are cancelled in a timely manner, we request one week&#8217;s notice prior to the desired cancellation date.<br>\n                              <br>\nFor customers signing up on a term, if the service is canceled after 30 days of activation and before term ends. The amount of $60, representing the waived activation fee will be charged to the account.<\/p>\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n                                                                            <div class=\"card mt_10\">\n                                            <div class=\"card-header\" id=\"headingOne\">\n                                                <button class=\"text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#faqcollapse3\" aria-expanded=\"false\" aria-controls=\"faqcollapse3\">Does Altima Telecom offer email accounts? <\/button>\n                                            <\/div>\n                                            <div id=\"faqcollapse3\" class=\"collapse answer\" aria-labelledby=\"headingOne\" data-parent=\"#accordionExample\">\n                                                <div class=\"card-body\">\n                                                    <p>No, Altima Telecom doesn\u2019t offer customer email accounts. We suggest that you use free address providers such as Gmail, Hotmail or Yahoo, etc.<\/p>\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n                                                                            <div class=\"card mt_10\">\n                                            <div class=\"card-header\" id=\"headingOne\">\n                                                <button class=\"text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#faqcollapse4\" aria-expanded=\"false\" aria-controls=\"faqcollapse4\">What are my login and password to access my customer portal? <\/button>\n                                            <\/div>\n                                            <div id=\"faqcollapse4\" class=\"collapse answer\" aria-labelledby=\"headingOne\" data-parent=\"#accordionExample\">\n                                                <div class=\"card-body\">\n                                                    <p>Your account username and password were included with the welcome letter when you initially signed up for your Altima Telecom services. Learn more about accessing your online account. <\/p>\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n                                                                            <div class=\"card mt_10\">\n                                            <div class=\"card-header\" id=\"headingOne\">\n                                                <button class=\"text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#faqcollapse5\" aria-expanded=\"false\" aria-controls=\"faqcollapse5\">Is it possible to suspend my service while I&#8217;m travelling or on vacation? <\/button>\n                                            <\/div>\n                                            <div id=\"faqcollapse5\" class=\"collapse answer\" aria-labelledby=\"headingOne\" data-parent=\"#accordionExample\">\n                                                <div class=\"card-body\">\n                                                    <p>Yes, you can request a temporary account suspension. Suspension fees will be applied depending on the type of service being suspended. Contact us for additional details. <\/p>\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n                                    \n                                <\/div>\n                            <\/div>\n                        <\/div>\n\n                    <\/div>\n                <\/div>\n\n                <!-- faqs area end -->\n\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Derniers messages<\/h2>\n\n\n<ul style=\"padding:0px 15px;\"><li><a href=\"https:\/\/www.altimatel.com\/content\/?p=307&lang=fr\">Acc\u00e9der et g\u00e9rer votre compte<\/a><\/li><li><a href=\"https:\/\/www.altimatel.com\/content\/?p=303\">Access and Manage Your Account<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>FAQ Derniers messages<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":372,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/single-column.php","meta":{"_links_to":"","_links_to_target":""},"_links":{"self":[{"href":"https:\/\/www.altimatel.com\/content\/index.php?rest_route=\/wp\/v2\/pages\/388"}],"collection":[{"href":"https:\/\/www.altimatel.com\/content\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.altimatel.com\/content\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.altimatel.com\/content\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.altimatel.com\/content\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=388"}],"version-history":[{"count":2,"href":"https:\/\/www.altimatel.com\/content\/index.php?rest_route=\/wp\/v2\/pages\/388\/revisions"}],"predecessor-version":[{"id":417,"href":"https:\/\/www.altimatel.com\/content\/index.php?rest_route=\/wp\/v2\/pages\/388\/revisions\/417"}],"up":[{"embeddable":true,"href":"https:\/\/www.altimatel.com\/content\/index.php?rest_route=\/wp\/v2\/pages\/372"}],"wp:attachment":[{"href":"https:\/\/www.altimatel.com\/content\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=388"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}