{"id":404,"date":"2021-08-06T17:53:51","date_gmt":"2021-08-06T21:53:51","guid":{"rendered":"https:\/\/www.altimatel.com\/content\/?page_id=404"},"modified":"2021-08-06T18:52:07","modified_gmt":"2021-08-06T22:52:07","slug":"billing-support-2","status":"publish","type":"page","link":"https:\/\/www.altimatel.com\/content\/?page_id=404&lang=fr","title":{"rendered":"Billing support"},"content":{"rendered":"\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"enter_addressbox\">\n                <div class=\"input-group\">\n                    <img src=\"\/web\/img\/support\/search_icon.png\" alt=\"\">\n                    <input id=\"search_value\" type=\"text\" placeholder=\"What are you looking for?\" value=\"\" lang=\"en\" >\n                    <a class=\"search_btn\" >Search<\/a>\n                <\/div>\n            <\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-text-align-left has-text-align-center wp-block-heading\">FAQ<\/h2>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<!-- faqs area start -->\n                <div class=\"faq_wrapper\">\n                    <div class=\"container position-relative\">\n\n                        \n                        <div class=\"row justify-content-center\">\n                                                        <div class=\"col-xl-8 col-lg-8\">\n                                <div class=\"accordion pt-15\" id=\"accordionExample\">\n                                                                            <div class=\"card mt_10\">\n                                            <div class=\"card-header\" id=\"headingOne\">\n                                                <button class=\"text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#faqcollapse0\" aria-expanded=\"false\" aria-controls=\"faqcollapse0\">Can I receive a printed copy of my invoice by mail? <\/button>\n                                            <\/div>\n                                            <div id=\"faqcollapse0\" class=\"collapse answer\" aria-labelledby=\"headingOne\" data-parent=\"#accordionExample\">\n                                                <div class=\"card-body\">\n                                                    <p><p>Yes, we do provide printed invoices for a $3.00 monthly charge. We can waive this monthly charge for seniors, people with disabilities and military veterans. We may ask for documents of proof.<\/p><p>If you would like to receive a printed copy of your invoice by mail, please contact us.<\/p><\/p>\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n                                                                            <div class=\"card mt_10\">\n                                            <div class=\"card-header\" id=\"headingOne\">\n                                                <button class=\"text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#faqcollapse1\" aria-expanded=\"false\" aria-controls=\"faqcollapse1\">What is my billing cycle? <\/button>\n                                            <\/div>\n                                            <div id=\"faqcollapse1\" class=\"collapse answer\" aria-labelledby=\"headingOne\" data-parent=\"#accordionExample\">\n                                                <div class=\"card-body\">\n                                                    <p>If you choose to prepay for one year, your billing cycle begins on your activation date and, ends by the same date of the following year. Each bill after that covers your services for the entire month.<\/p>\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n                                                                            <div class=\"card mt_10\">\n                                            <div class=\"card-header\" id=\"headingOne\">\n                                                <button class=\"text-left\" type=\"button\" data-toggle=\"collapse\" data-target=\"#faqcollapse2\" aria-expanded=\"false\" aria-controls=\"faqcollapse2\">Will I be charged for my service even if I stop using it? <\/button>\n                                            <\/div>\n                                            <div id=\"faqcollapse2\" class=\"collapse answer\" aria-labelledby=\"headingOne\" data-parent=\"#accordionExample\">\n                                                <div class=\"card-body\">\n                                                    <p>Yes. It is your responsibility to contact us if you want to cancel your service or temporarily suspend it. Suspension fees will apply.<\/p>\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n                                    \n                                <\/div>\n                            <\/div>\n                        <\/div>\n\n                    <\/div>\n                <\/div>\n\n                <!-- faqs area end -->\n\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><meta charset=\"utf-8\">Derniers messages<\/h2>\n\n\n<ul style=\"padding:0px 15px;\"><li><a href=\"https:\/\/www.altimatel.com\/content\/?p=301&lang=fr\">Payez votre facture<\/a><\/li><li><a href=\"https:\/\/www.altimatel.com\/content\/?p=291\">Pay Your Bill<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>FAQ Derniers messages<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":372,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/single-column.php","meta":{"_links_to":"","_links_to_target":""},"_links":{"self":[{"href":"https:\/\/www.altimatel.com\/content\/index.php?rest_route=\/wp\/v2\/pages\/404"}],"collection":[{"href":"https:\/\/www.altimatel.com\/content\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.altimatel.com\/content\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.altimatel.com\/content\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.altimatel.com\/content\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=404"}],"version-history":[{"count":3,"href":"https:\/\/www.altimatel.com\/content\/index.php?rest_route=\/wp\/v2\/pages\/404\/revisions"}],"predecessor-version":[{"id":411,"href":"https:\/\/www.altimatel.com\/content\/index.php?rest_route=\/wp\/v2\/pages\/404\/revisions\/411"}],"up":[{"embeddable":true,"href":"https:\/\/www.altimatel.com\/content\/index.php?rest_route=\/wp\/v2\/pages\/372"}],"wp:attachment":[{"href":"https:\/\/www.altimatel.com\/content\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=404"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}