if you got 终端设备连接失败terminal device conncetion fail,no need to bring the IP TV box into office, do following steps:

1.  go 设置setting -> 其他设置other setting-> 更多设置 more setting->  以太网 Ethernet ->  change 关闭 off to 打开on ,

  (please note that only status is off has connection fail issue, if status is on, no problem)

 

2.go MKTV try again.  it should be working.

CONTACT US

Address

Montreal Office

1179 Decarie Street, Suite 206 Saint-Laurent, QC H4L 3M8

    • t: (514) 800-2266
    • f: (514) 221-3496
    • e: ecare@altimatel.com

Opening Hours


  • Montreal Office
  • Mon: Closed
  • Tue, Thu, Fri: 9:00-17:00
  • Wed: 9:00-19:00
  • Sat: 10:00-17:00
  • Sun: Closed
Toronto Office

620 Alden Rd. Unit 208, Markham, L3R 9R7

    • t: (647) 977-2266
    • f: (416) 907-3666
    • e: ecare@altimatel.com

Opening Hours


  • Mon: Closed
  • Tue to Sat: 9:00-17:30
  • Sun: Closed
Vancouver Office

10151 No.3 Road Suite 255,Richmond, BC, V7A4R6

  • t: (604) 900-2266
  • e: ecare@altimatel.com

Opening Hours


  • Mon: Closed
  • Tue to Sat: 9:30-18:00
  • Sun: Closed
Winnipeg Office

208B-2989 Pembina Hwy Winnipeg MB R3T2V8

  • t: (204) 500-2266
  • e: ecare@altimatel.com

Opening Hours


  • Mon to Fri: 9:00-17:00
  • Sat: Closed
  • Sun: Closed
Calgary
  • t: (587) 318-2266
  • e: ecare@altimatel.com