Whenever you have a concern, we are here to help. If you have a complaint, we encourage you to communicate with us and to give us an opportunity to resolve the issue.
We promise to address your complaint professionally in order to retain your confidence in us.
Please follow the steps below so that we can address the matter efficiently.
CCTS is an independent agency whose mandate is to resolve consumer complaints about their telecom and TV services, as well as the complaints of small business customers concerning their telecom services, free of charge. If you have a complaint about your telephone, wireless, Internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.