Yes, the new services will start from the following month. It’s free to change telephone services (except changing a number) but you’ll have to pay some fees for changing Internet services.
You can pay your bill using any of the following methods:
You can log in to your account and click Online Billing for a detailed breakdown of your last 12 invoices.
Yes, we do provide printed invoices for a $2 monthly charge. We can waive this monthly charge for seniors, people with disabilities and military veterans. We may ask proof of documents.
If you would like to receive a printed copy of your invoice by mail, please contact us.
If you choose to prepay for one year, your billing cycle begins on your activation date, ends by the same date of next year. If you choose to pay monthly, your first billing cycle begins on your activation date, ends by the end of the following month. Then from your second bill, you pay for the whole month from the first until the end of the month.
Yes. It is your responsibility to contact us if you want to cancel your service or temporarily suspend it. Suspension fees will be applied.