Support for your Account and Bills

Frequently Asked Questions

My Account

You can register on our website or you can also reach us by calling our customer service center at 514-800-2266 or 647-977-2266 and place the order with one of our representatives.

Yes, the new services will start from the following month. It’s free to change telephone services (except changing a number) but you’ll have to pay some fees for changing Internet services.

You may email or call us any time you want to cancel the service, however, we will appreciate it if you could contact us one week before the cancellation date. If you cancel your services prior to the end of the contract, you’ll need to pay the penalty of $10 per month until the end of your contract.
Generally, our billing department will send you a new bill one month before the end of your term to your E-mail address. If we don’t receive your reply or notice by the end of your term, you are deemed to renew the same service for another year. Otherwise, please contact us at 514-800-2266 or 647-977-2266
Altima Telecom doesn’t offer customer email accounts. We suggest you to use free address providers such as Gmail, Hotmail or Yahoo, etc.
We have sent you the login and password with the welcome letter on the registering date. If you didn’t receive it or lost it, please contact our customer service to verify your E-mail address and to regenerate a new login and password.
Yes, you can request a seasonal suspension. Suspension fees will be applied depending on the type of service being suspended.

Billing

You can pay your bill using any of the following methods:

  • Log in to your account and click Online Payment to make a one-time payment, or sign up for monthly automated payments by credit card.
  • Contact us to make a payment by credit card.
  • In person at our Montreal or Toronto offices, by cash, check or bank transfer.

You can log in to your account and click Online Billing for a detailed breakdown of your last 12 invoices.

Yes, we do provide printed invoices for a $2 monthly charge. We can waive this monthly charge for seniors, people with disabilities and military veterans. We may ask proof of documents.

If you would like to receive a printed copy of your invoice by mail, please contact us.

If you choose to prepay for one year, your billing cycle begins on your activation date, ends by the same date of next year. If you choose to pay monthly, your first billing cycle begins on your activation date, ends by the end of the following month. Then from your second bill, you pay for the whole month from the first until the end of the month.

Yes. It is your responsibility to contact us if you want to cancel your service or temporarily suspend it. Suspension fees will be applied.


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