Support for your Account and Bills

Frequently Asked Questions

My Account

The best and fastest way to order any of our services is through our Web site. You can also contact us if you prefer to place your order through one of our representatives.

Yes, your new services will begin in the following month. It’s free to change telephone services (except changing a number) but you may need to pay a fee for changing Internet plans.

If you are on a month-to-month plan, you can contact us anytime you want to cancel your services. To ensure your services are cancelled in a timely manner, we request one week's notice prior to the desired cancellation date.

If you cancel your services prior to the end of your contract, you’ll need to pay a penalty of $10 per month until the end of your contract. For example, if you have 6 months remaining on your contract, your cancellation fee will be $60 + taxes.

Generally, our billing department will send you a new bill one month before the end of your term by email. If we don’t receive your reply or notice by the end of your term, you are deemed to renew the same service for another year. Otherwise, please contact us.

No, Altima Telecom doesn’t offer customer email accounts. We suggest you to use free address providers such as Gmail, Hotmail or Yahoo, etc.

Your account username and password was included with the welcome letter when your initially signed up for your Altima Telecom services. Learn more about accessing your online account.

Yes, you can request a temporary account suspension. Suspension fees will be applied depending on the type of service being suspended. Contact us for additional details.

Billing

Yes, we do provide printed invoices for a $2 monthly charge. We can waive this monthly charge for seniors, people with disabilities and military veterans. We may ask proof of documents.

If you would like to receive a printed copy of your invoice by mail, please contact us.

If you choose to prepay for one year, your billing cycle begins on your activation date, ends by the same date of next year. If you choose to pay monthly, your first billing cycle begins on your activation date, ends by the end of the following month. Then from your second bill, you pay for the whole month from the first until the end of the month.

Yes. It is your responsibility to contact us if you want to cancel your service or temporarily suspend it. Suspension fees will be applied.


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