Accounts are considered active until canceled by the subscriber (you), the account holder or terminated by Altima Telecom – see Termination section covered in Terms and Conditions.
Unless otherwise permitted by applicable law, you may cancel any or all of your Services and any corresponding Agreement at any time by contacting us in any of the following ways: Email, phone, letter, or in person. If you have a contract term and you cancel your services prior to the expiry of your contract, please note that certain fees may apply in accordance to the applicable laws and CRTC in your jurisdiction. Cancellation can take effect on the day that Altima Telecom receives notice of the cancellation, or a future date specified in that notice (if applicable), whichever is later. Applicable charges continue until that date. However, if you only cancel a Service add-on, applicable charges continue to apply until your nextcontract please billing date for that add-on.
You may cancel Altima Telecom’s Services by calling customer service hotlines or sending an email to firstname.lastname@example.org before 48hrs of the installation due date. Full refund will be issued upon return of equipment. If you cancel a paid order within 48 hours within of the Service activation due date, a processing fee will be charged that will includes the expenses on the account, as well as any shipping and handling, payment of processing fees, Etc.
Cancellation of Internet services within 48 hours after Service activation, the full installation fee may be applied.
Altima Telecom may unilaterally cancel an indeterminate-term contract by providing the Customer a notice in writing at least 30 days before the date of cancellation.
If you are subscribed to one year of prepaid Internet Service or to a premium plan with Altima Telecom, but request to cancel the service within one year, the full installation fee that was waived at registration will be charged and the balance will be refunded to you.
Equipment return – You assume full responsibility to return all equipment leased by you to Altima Telecom immediately and in good working condition with complete parts. Failure to do so within 14 business days of service cancellation, will result in a charge for the full cost of any equipment that was not returned to Altima Telecom.
Any credit remaining on the account after clearing any outstanding balance, will be refunded via cheque or to the same credit card on file that was used for a similar amount or higher . If your credit card is no longer active, please note that your only refund method will then be by cheque. Please keep us up to date with your mailing address. The cheque will be under the account holder’s name and it will be mailed within 30 days after the return of any equipment on the account.
If the account is still active, the refund will be then used as credit on the account and it will be applicable on any outstanding future balance.
Cancellation and Refund Policy document last revised on: November 29, 2016