At Altima Telecom your privacy is important to us.
We also know that your privacy matters to you too. Earning and maintaining your trust matters to us. We understand that in today’s technologically complex, data-driven world, it can be difficult to stay up-to-date on how personal information is being used. An important part of our commitment to respecting your privacy is our promise to be transparent with you about our privacy practices and to clearly explain how we protect your privacy.
At Altima Telecom, we respect our customers’ privacy and take great care to safeguard personal information. As part of our ongoing commitment to put our customers first, we have instilled a corporate philosophy of protecting privacy across all of our business operations and touch points. We call this the Altima Telecom Privacy Commitment Code.
Our Privacy Commitment Code sets out our privacy practices coupled with the general principles that govern the collection, use and disclosure of our customers’ personal information. Our Privacy Commitment Code reflect the requirements of Canada’s privacy legislation, the Personal Information Protection and Electronic Documents Act, and our own continuing commitment to customer privacy.
We want you to understand the purposes for which we collect personal information about our customers. And we want to be sure that we have your consent to continue to collect, use and disclose your personal information for those purposes. The following is a brief summary of our privacy practices.
Once you join our growing customer community, Altima Telecom will gather some basic personal information about you. We understand that some of this information is private, which is why we collect personal information only for the following purposes:
There are a variety of circumstances where we may need to disclose some personal information about our customers. Subject to applicable CRTC regulations, we may disclose personal information, on a confidential basis with the information to be used only for the purpose for which it was disclosed, to:
In order to protect your personal information and your right to privacy, Altima Telecom will:
For greater clarity, unless you provide express consent Altima Telecom will not:
Personal information collected by Altima Telecom may be stored and processed in Canada or another country. In either case, the information is protected with appropriate security safeguards, but may be available to government agencies under applicable law.
We would like to have your consent to continue to collect, use and disclose your personal information for the purposes we have identified herein. However, we want you to know that you do have choices and can refuse or withdraw your consent as follows:
During a Customer’s interaction with one of Altima Telecom’s websites, Altima Telecom may use a browser feature called a “cookie” to collect information anonymously and track user patterns on Altima Telecom’s websites. A cookie is a small text file containing a unique identification number that identifies a Customer’s browser – but not the Customer personally – to Altima Telecom’s computers each time a Customer visits one of the Altima Telecom websites using cookies. Cookies tell Altima Telecom which pages of its websites are visited and how many people visited each web page. This helps Altima Telecom to enhance the on-line experience of visitors to the Altima Telecom websites. Cookies also serve to identify your computer so that your preferences can be saved for future visits, and Altima Telecom works with third parties that use these cookies to help us with such traffic management, research and analytics.
Collection – The act of gathering, acquiring, recording, or obtaining personal information from any source, including third parties, by any means.
Consent – Voluntary agreement with the collection, use and disclosure of personal information for defined purposes. Depending on the circumstances and the province where the personal information is collected, used or disclosed, consent can be either express (mandatory in certain provinces) or implied and can be provided directly by the individual or by an authorized representative. Express consent can be given orally, electronically or in writing, but is always unequivocal and does not require any inference on the part of Altima Telecom. Implied consent is consent that can reasonably be inferred from an individual’s action or inaction./p>
Customer – An individual who uses, or applies to use, Altima Telecom products or services, where such individual is a residential customer or an individual carrying on business alone as a sole proprietorship or in partnership with other individuals. Disclosure – Making personal information available to a third party.
Personal information – Information about an identifiable customer or team member, but does not include aggregated information that cannot be associated with a specific individual. For a customer, such information includes a customer’s credit information, billing records, service and equipment, and any recorded complaints. For a team member, such information includes information found in personal employment files, performance appraisals, and medical and benefits information, but does not include the team member’s name, title, business address (including business e-mail address) or business telephone or fax numbers. Information about sole proprietors or partners is only considered to be “personal information” for the purposes of the Altima Telecom Privacy Code if it is information about the individuals themselves, as distinct from information about their businesses. The latter is protected by other Altima Telecom policies and practices and through contractual arrangements.
Altima Telecom – Altima Telecom and its subsidiary companies, as they may exist from time to time.
Third party – An individual or organization outside Altima Telecom.
Use – The treatment, handling, and management of personal information by and within Altima Telecom.
Date of Publication: November 29, 2016