Yes, Altima Telecom offers you a Global Plan with 1500 minutes to 35 destinations. We also have plans such as unlimited Canada calling+200 minutes to Korea/USA and unlimited Canada calling+300 minutes to USA/China /India.
If you only have a Canada wide plan, you can also make overseas calls, but the long distance charge will be applied. Please go to the following link to check the tariff. http://altimatel.com/en/personal/residential-calling-plan However, for some high rate regions, the overseas calls will not be available due to security reasons. Please contact the customer service for the further questions.
If problems persist, please contact us for further assistance.
If your phone has audio quality issues (i.e. sound is not clear, line noise, static, etc.), try the following:
If you can hear the phone ringing, but don’t hear anything once you've answered the phone, this may indicate an issue with your router's configuration.
If you're using an Altima Telecom issued-router, all settings have already been properly preconfigured. However, if you're using an Altima Telecom issued router and issues persist, contact us for further assistance.
If you are using a third-party router, you may need to adjust some settings to make it compatible with the phone adapter. While we do not support third-party routers, here are some tips for your reference.