Account & Billing
Access and Manage Your Account
Moving
Pay Your Bill

Frequently Asked Questions

My Account

  • The best and fastest way to order any of our services is through our Web site. You can also contact us if you prefer to place your order through one of our representatives.

Yes, your new services will begin the following month. It’s free to change telephone service (except changing a number) but you may need to pay a fee for changing Internet plans.

If you are on a month-to-month plan, you can contact us anytime you want to cancel your services. To ensure your services are cancelled in a timely manner, we request one week’s notice prior to the desired cancellation date.

If you cancel your services prior to the end of your contract, you’ll need to pay a penalty of $10 per month until the end of your contract. For example, if you have 6 months remaining on your contract, your cancellation fee will be $60 + taxes.

  • No, Altima Telecom doesn’t offer customer email accounts. We suggest that you use free address providers such as Gmail, Hotmail or Yahoo, etc.

Your account username and password were included with the welcome letter when you initially signed up for your Altima Telecom services. Learn more about accessing your online account.

Yes, you can request a temporary account suspension. Suspension fees will be applied depending on the type of service being suspended. Contact us for additional details.

Billing

Yes, we do provide printed invoices for a $2 monthly charge. We can waive this monthly charge for seniors, people with disabilities and military veterans. We may ask for documents of proof.

If you would like to receive a printed copy of your invoice by mail, please contact us.

If you choose to prepay for one year, your billing cycle begins on your activation date and, ends by the same date of the following year. Each bill after that covers your services for the entire month.

Yes. It is your responsibility to contact us if you want to cancel your service or temporarily suspend it. Suspension fees will apply.

Access and Manage Your Account

Your Altima Telecom online account provides easy access to manage your products, services, bills, payments and much more.

My Account


Once you’re logged in to your online account, you’ll note there are three sections that you can view and manage:

  • My Profile
    In this section, you can view and confirm your contact information. You can easily update your contact phone number, language preference and account password.
  • My Service
    This section allows you to view your current active services. You can easily subscribe to new services, and submit a moving request.
  • My Bill
    In this section, you can view your current account balance, billing history dating back to your last 12 bills, and a record of payments and refunds made to your account.

You can access and manage your account.

Moving Your Services to a New Address

If you’ll soon be moving and would like to prevent a service interruption when you arrive at your new address, please follow the instructions below at least 2 weeks before your moving day.

  • Log in to your online account.
  • From the left pane, select Moving.
  • Enter the date of your moving day (YYYY-MM-DD).
  • Enter your new address.
  • Click or tap Submit.

Pay Your Bill

For your convenience, we have set up multiple ways to pay your bill:

Altima Telecom Online Account

You can easily pay your bill online by a credit card (Visa or Mastercard), you can also use PayPal as a payment method. We accept payments from all banking institutions in Canada, including the most common institutions as Royal Bank of Canada, Desjardins Group, CIBC, National Bank, Toronto-Dominion Bank and others.

Simply follow these steps:

  • Log in to your online account with your username and password.
  • From the top bar, select Make Payment. You will see a new window.
  • Select the option New Credit Card and carefully enter your card details.
  • Enter the payment amount under the Amount section and click Pay. 
  • You can also select the option for pre-authorized payments for recurring services.

If there is any difficulty with the payment method, please don’t hesitate to reach out to us on Facebook.

IMPORTANT: Please note that after your payment is made, it may take up to 4-5 business days to process and reflect on your online account.

Your Bank or Financial Institution

You can make a payment through your bank’s account either through the website or an app. To make a payment towards your Altima account you will need the Account ID.

Simply follow these steps:

  • Log in to your online account with your username and password.
  • From the top bar, select My Account. 
  • You will find your Account ID on the top left side of the screen under your name.

Looking for additional support? We’re here to help.

Connect with one of our eCare specialists: