The Internet code of conduct

Effective as of January 28, 2020

1. Information about the CRTC Internet Code

The Canadian Radio-television and Telecommunications Commission (CRTC) has created the Internet Code so that customers of Internet services are better informed of their rights and responsibilities contained in their contracts with Internet service providers.

2. The Internet Code of Conduct

Effective January 31, 2020, the CRTC has introduced the Internet Code of Conduct. To learn more about your rights as an Internet consumer, visit the CRTC website.

If you experience difficulty with your service, you can contact us with your comments or suggestions on any of our products or services. If you are unable to reach a satisfactory resolution, the Commission for Complaints for Telecom-television Services (CCTS) may be able to assist you.

3. The Internet Code of Conduct in ASL

Video 1: The Internet Code – Contracts & billing – Getting started

Video 2: The Internet Code – Terminology – Contracts & billing – Fees

Video 3: The Internet Code – Contracts & billing – Documents, policies and notifications

Video 4: The Internet Code – Networks

Video 5: The Internet Code – Devices & tech support

Video 6: The Internet Code and your rights as a customer

Video 7: The Internet Code – Methods to manage data use