Altima Telecom is now offering our customers access to a great self-help app called RouteThis Helps. RouteThis Helps can assist you diagnose and troubleshoot any WiFi or connectivity difficulties you are experiencing in the network within minutes.
Download the free RouteThis Helps app onto your phone or tablet from the
Google Play or App Store.
Once installed, open the app and click BEGIN.
You will then be asked to enter a code.
Please use the code: ALTM.
Stand next to your router with your phone and select Network Scan to start the diagnosis.
Our Technical Support team is available 8:00 AM - 9:00 PM (EST), Monday through Sunday. Please click here for our contact details.
Each scan you run will produce a unique code in the top right of the app’s screen which you should provide to us for further troubleshooting purposes. Make sure to tell our representative on the phone or via chat that you have run a scan, and share your key with them.
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